There are hundreds of parts to the Dynamics 365 Customer engagement ecosystem. Do you ever have a hard time tracking what’s important? What’s new? What’s worth learning? What’s worth evaluating as part of your project’s solution architecture?
I’ve compiled a clickable chart with 118 of my favourites and arranged them into the Periodic Table of the Elements for Dynamics 365 Customer Engagement.
The elements are arranged into 11 groups:
Agile framework – a lightweight, fundamental element in every project!
Power Platform – six of the fundamental elements of the Power Platform.
Office 365 Apps – six of the Office 365 elements that integrate with Customer Engagement. Note that the Dynamics 365 app for Outlook is element 118.
Dynamics 365 Training – six places we should be familiar with for Dynamics 365 training content.
Azure Services – 15 services from the Azure portfolio that we might consider using in our Customer Engagement projects.
Dynamics 365 ISV Apps – 15 third-party ISV apps I’ve recommended in my Dynamics 365 projects. I’m sure there are hundreds more apps and many more yet to be discovered.
Dynamics 365 Community Services – 31 Microsoft and independent community sites and conferences for keeping up-to-date and building your network in the Customer Engagement community.
AppSource Apps by Microsoft – 12 apps available on AppsSource published by Microsoft.
Dynamics 365 Developers Tools – 7 developer tools my teams have used in their projects.
Customer Engagement Apps – 10 of the Microsoft Dynamics 365 Customer Engagement apps. Prior to 2016, there was thought to be only one CRM app but we’ve uncovered lots more since then!
Other Dynamics 365 Apps – 9 other Dynamics 365 apps that Customer Engagement professionals should be familiar with.
What’s your favourite element?
I’d love to know which of the 118 elements is your favourite. Did I miss any that you think you be included?
Let me know in the comments below.